Password Reset

We received a ticket because someone’s computer password had expired and they needed to get it reset.

Carlton’s response? To email the guy to clarify if it’s his computer password or another password that needs to be reset.

If it’s his computer password, he won’t be able to log in to see the email…? But apparently I’m the only one who saw the flaw in that strategy.

Meanwhile, the poor guy waiting for the password reset is staring at his login screen for hours before eventually just calling Carlton and getting it reset.

I give up.



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